Privacy Policy
Last updated:
Company details
- Legal business name
- mohamad abu kamir
- Israeli tax file / Osek number
- 215528308
- Business address
- Usfiya 6, Haifa, Israel
- Country
- Israel
- Support / contact
- support@callbackcash.com
- Governing law
- Israel
- Courts
- Haifa, Israel
1. Who we are and our roles
mohamad abu kamir, registration 215528308, Usfiya 6, Haifa, Israel, Israel, operates CallbackCash. We are controller for account, business-contact, support, security and usage data. For leads and end-customer conversations submitted by our business customers, we act as processor on their instructions; the business is controller. Paddle is an independent controller for payment and order data. Contact: support@callbackcash.com.
2. Information collected
We collect account names, email addresses, securely managed authentication credentials, phone numbers, company details and preferences; leads, contact details, notes, opt-in/opt-out records, WhatsApp messages and conversation content; missed-call caller/called numbers and times; usage, AI requests and token logs; and support communications. Security/technical logs may include IP addresses, device/browser information and timestamps. Paddle handles card/payment details: we do not store card numbers; we receive customer/subscription IDs, plan, status, billing period and payment-event metadata.
3. Purposes and legal bases
Account and business data support registration, authentication, workspace administration and customer support (contract performance). Lead/message and missed-call data support customer follow-up and AI replies under our customers’ documented instructions and their own lawful basis. Usage/AI logs support limits, service operation and improvement (contract and legitimate interests). Security logs prevent abuse/fraud (legitimate interests); billing records support subscriptions, accounting and taxes (contract/legal obligations). Where consent is required, including optional communications or non-essential cookies, we rely on consent that can be withdrawn. We do not sell customer conversation data.
4. AI and messaging processing
When AI features are used, relevant conversation excerpts and business configuration may be sent to OpenAI to generate or interpret replies. Meta receives data required to deliver WhatsApp messages. Only submit data you are authorized to process; avoid unnecessary sensitive information. We do not use your end-customer conversations to train our own general-purpose AI models. Provider processing is governed by applicable contracts and policies; contact us for current details.
5. Recipients and sub-processors
Our provider list includes Lovable Cloud for hosting/database infrastructure, OpenAI for AI replies, Meta for WhatsApp and our email hosting provider for transactional/authentication email. Paddle receives account/order information as Merchant of Record for sales, subscription management, payments, taxes, invoicing and refunds. We may share necessary information with authorized support personnel, legal/accounting advisers, authorities where law requires, or a successor subject to appropriate protections. Contact support@callbackcash.com for the current provider list and processing arrangements.
6. International transfers
Providers may process data outside Israel, including outside the EEA/UK. Applicable Israeli transfer rules and, where GDPR applies, adequacy decisions or appropriate safeguards such as Standard Contractual Clauses must be used where required. Contact us to obtain details of the countries and safeguards applicable to your processing. Customers remain responsible for the legality of their instructions and transfers they initiate.
7. Retention
Account and workspace data are kept while needed to provide the service. After account closure or a valid deletion request, we delete or anonymize data when no longer needed, subject to legal, accounting, dispute and security requirements. Billing and audit records may be retained as required by applicable law. Backup copies expire under provider rotation schedules and are not used for normal operations. Contact support for applicable retention periods and export/deletion arrangements; avoid keeping end-customer data longer than your business needs.
8. Security
We use appropriate technical and organizational measures, including encrypted transport, access controls, workspace isolation, server-side protection of integration credentials and restricted administrative access. We limit access to authorized personnel/providers and handle incidents under applicable law. No system is completely secure; protect credentials, limit user access and notify us of suspected compromise.
9. Rights and requests
Subject to applicable GDPR and Israeli Privacy Protection Law rights, you may request access, correction, deletion, export/portability, restriction or objection to processing; withdraw consent without affecting earlier lawful processing; and complain to the competent supervisory authority. Email support@callbackcash.com with your request. We verify identity proportionately and respond within applicable legal deadlines (normally one month for GDPR requests, with lawful extensions if needed). Some rights depend on legal basis and may be limited by legal obligations or others’ rights.
10. End-customers and children
If a business stores your information or messages through our service, contact that business first: it decides why and how your data is used. We assist it with valid requests as processor. The service is intended for business users aged 18 or older and is not directed to children. Contact us if you believe a child has supplied account data.
11. Cookies and local storage
Essential cookies and browser storage support authentication, session security and saved language/theme preferences. Disabling them may prevent sign-in or preference persistence; you can manage or clear them in browser settings. This notice does not authorize optional analytics/marketing tracking: where such tracking is introduced, we will disclose it and seek consent where required. Third-party checkout and messaging services apply their own notices.
12. Updates and contact
We may update this Policy and will provide appropriate notice of material changes. The last-updated date identifies this version. For privacy questions, processing arrangements or rights requests, contact mohamad abu kamir, support@callbackcash.com, Usfiya 6, Haifa, Israel, Israel. The English version prevails if translations conflict.