Refund Policy
Last updated:
Company details
- Legal business name
- mohamad abu kamir
- Israeli tax file / Osek number
- 215528308
- Business address
- Usfiya 6, Haifa, Israel
- Country
- Israel
- Support / contact
- support@callbackcash.com
- Governing law
- Israel
- Courts
- Haifa, Israel
1. Paddle processes refunds
Paddle.com is the Merchant of Record and reseller for all CallbackCash orders. Paddle processes payments, invoices, taxes and refunds under its applicable Buyer Terms and refund procedures. This Policy describes our guarantee and does not limit mandatory rights or Paddle’s obligations.
2. 14-day first-payment guarantee
We offer a full, no-questions-asked money-back guarantee if you request a refund within 14 days of the first payment of a new subscription, whether monthly or annual. No usage threshold or explanation is required. The separate 3-day in-app trial requires no card and creates no payment to refund.
3. Renewals and cancellation
Renewal payments are non-refundable except where required by law or Paddle’s applicable rules. You can cancel at any time through Billing or Paddle’s customer portal to stop future renewals. You retain access until the end of the paid period unless a refund reverses that entitlement. This does not restrict refunds or remedies required by law.
4. How to request
Contact support@callbackcash.com or Paddle buyer support through your payment receipt or https://paddle.net. Provide the purchase email, order/transaction reference and payment date so the order can be located. Do not send card numbers or security codes. Send first-payment guarantee requests within the 14-day period; Paddle manages processing.
5. Method and timing
Approved refunds return to the original payment method within the timeframe stated by Paddle. Your bank/payment provider may take additional time to display the credit. Contact Paddle through your receipt or paddle.net for refund status. A refunded subscription may end or be adjusted to reflect the refund.
6. Statutory rights and contact
Nothing in this Policy affects mandatory EU/UK consumer withdrawal or other statutory rights, or rights under applicable Israeli law. Although the service is B2B, legally applicable consumer protections prevail. See Paddle’s policy at https://www.paddle.com/legal/refund-policy. Contact mohamad abu kamir at support@callbackcash.com, Usfiya 6, Haifa, Israel, Israel. The English version prevails if translations conflict.